Refund policy

Return & Refund Policy

At Nafis Jewellery, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy, giving you 14 days from the date of delivery to request a return.

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Eligibility for Returns

To qualify for a return:

• Items must be in original condition — unworn, unused, with tags, and in original packaging

• You must provide a receipt or proof of purchase

• Earrings are non-returnable and non-refundable due to hygiene and safety reasons

• Sale and discounted items are final sale and cannot be returned or refunded

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How to Request a Return

To initiate a return, please email us at nafisjewelleryco@gmail.com.
Once your return is approved, we will provide:

• A return shipping label

• Detailed instructions on how and where to send your item

Note: Items sent without prior return approval will not be accepted.

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Damages & Issues

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at nafisjewelleryco@gmail.com, so we can resolve the issue promptly.

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Exchanges

To exchange an item, please return the original product. Once your return is approved, you may place a new order for the item you prefer.

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Refunds

Once we receive and inspect your return, you will be notified of the approval status. If approved:

• A refund will be issued to your original payment method within 10 business days

• Your bank or payment provider may require additional time to post the refund

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at nafisjewelleryco@gmail.com.